Shipping & Returns

SHIPPING 

Thank you for your purchase with Guhaajanta Trading Canada Ltd. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2 business days. Orders may not be shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipment processing time may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in processing your order, we will contact you via email.

 Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

You choose your own shipping method. Not all shipping method provides tracking capabilities. If you choose a standard shipping without tracking, we are unable to provide any guarantee on the delivery of item(s) purchased.

  • FREE LOCAL PICK UP

You can choose to pick up your order in Calgary, Alberta.  Please email us at info@ajantatrading.ca for questions regarding local pick up.

Your order will generally be ready within 2 business days and an email will be sent when your order is ready for pickup.

  • SHIPPING - CANADA 

Orders are generally shipped within 2 business days using Canada Post.

Canada Post's delivery standard varies based on where you are located. Please also be aware that some delays might occur, especially during the holiday season.

If you choose a Shipping Option with Tracking, you will receive a Shipment Confirmation email containing your tracking number(s), once your order has been shipped.

We provide FREE SHIPPING on orders over CAD $300 (after discounts, before taxes).

  • SHIPPING – USA

Orders are generally shipped within 2 business days using Canada Post or United States Postal Services (USPS).

Please be aware that some delays might occur, especially during the holiday season.

If you choose a Shipping Option with Tracking, you will receive a Shipment Confirmation email containing your tracking number(s), once your order has been shipped.

  • SHIPPING - INTERNATIONAL

We currently do not ship outside of Canada and USA.

Damages

Guhaajanta Trading Canada (GATC) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

RETURNS

Please note that, almost all of our products are considered to be "Personal Protective Equipment" and are subject to a Final Sale Policy, Unless, the purchased items are damaged or wrong items have been delivered. 

  • If you have received a Damaged Product and would like a refund, you are required to send a photo of the damaged item along with a brief description of the defect to info@ajantatrading.ca, using "REFUND REQUEST; DAMAGED ITEM" as the subject line.
  •  If you have received a Wrong Product and would like a refund, you are required to send a photo of the wrong item you received to info@ajantatrading.ca, using "REFUND REQUEST; WRONG ITEM" as the subject line.

To initiate the Return/Refund process in either case, after receiving the "Refund Authorization", you are required to send the "Damaged" or "Wrong" items back to our warehouse, where we will examine the returned products and notify you, whether you are eligible to receive a replacement or a refund via email within a reasonable timeframe. If you are eligible to receive a replacement or a refund, we will replace the product or refund the purchasing price, using the original method of payment.

Please kindly note that:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  •  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
  • If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

MORE QUESTIONS?

Please send your questions/concerns to info@ajantatrading.ca